For medical offices and clinics
Patients call about appointments, test results, referrals and refills — often at the same moment. 24Front answers instantly, completes the routine requests and routes clinical questions to the right person on your team.
Calls it handles
Books, reschedules and cancels in the slots you make available.
Takes the details and routes them to your team — it never gives medical advice.
Explains your process and sends a message to the right staff member.
Tells callers with emergencies to call 911 and follows your triage handoff rules.
Hours, locations, accepted insurance and what to bring to a visit.
Outbound reminders and follow-ups to reduce empty slots.
Example call
Outside office hours, 24Front answers every call, books routine visits and follows your after-hours rules for anything that needs a clinician.
Estimate your return with the ROI calculator →Caller
I need to move my Thursday appointment with Dr. Lee.
24Front
Of course. Can I have your name and date of birth to find it?
Caller
Maria Gomez, March 4th 1986.
24Front
Thanks, Maria. I can move you to Friday at 10:40 or Monday at 8:20.
FAQ
No. It handles administrative requests and routes clinical questions to your staff or on-call provider.
Yes. Every caller is answered immediately, so no one waits on hold.
Typically a few weeks, done for you, including your scripts and handoff rules.
Get started
Book a short demo and we'll map 3–5 of your most common calls — then show you exactly how 24Front would handle them.